WHO WE ARE AND WHAT WE DO
Leaders in Car Hire
Impala Car Rental is a market driven entity and a formidable partner in the hospitality & tourism industry specializing in car rental services and packages. For over a decade we have been offering a full range of car rental services including but not limited to self-drive, chauffeur drive as well as shuttle services. Impala Car Rental prides itself by being manned by experienced and dedicated front and back office as well support staff whose commitment to the delivery of superior car rental service is unparalleled. It is our strategy to continue revamping and edifying our fleet with the latest and durable vehicles to meet and exceed the growing customer needs of the market we serve.
Mobility Solutions
Offering a range of mobility solutions including chauffeur drive, transfer services, bus and car rental, Impala Car rental has the solution to meet every client's individual needs. Impala Car Rental offers tailored solutions to the business and leisure markets, both inbound and locally.
Our People
At Impala Car Rental, we believe that we are only as good as our people and that is our people that make the deference to the customer experience, as opposed to the aspects will help, it is ultimately the people that will either make the experience a great one, or a mediocre one. This is why we refer to our people as a Brand Ambassadors, for it is they who have the power to enhance or destroy the value of our brand.
With this in mind comes the culture that to look after our customers, we need to look after our people. We start this process by ensuring we recruit the best talent for our service and customer centric business, and everyone is well inducted into the Impala Car Rental Culture. Once we have the right people on board. it is all about training, developing, leading, rewarding, caring and listening that makes their time with Impala Car Rental worthwhile and making every hire a memorable one.
VISION
To become the leading car rental company of choice on the market.
VALUES
Our Customers To maintain an optimal level of customer satisfaction through service delivery that exceeds expectations.
Our People To provide each member of our organization with equal opportunities to reach his or her full potential.
Innovation To deliver innovative industry-leading car rental services.
Excellence To pursue operational quality standards that are effective and efficient.
Integrity To stand by our ethics and best practice without compromise
